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Privacy Policy

At SureSupport.ai, we respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and safeguard your information when you use our website and services.

1. Information We Collect

We may collect and process the following information:

  • Contact details: name, email, phone number, business name.

  • Business details: information you share in our questionnaires or forms about your operations, tools, and workflows.

  • Technical data: IP address, browser type, and usage data when you visit our website (via analytics tools).

  • Call and meeting data: if you book a consultation call, we may record notes or use AI transcription tools (with your consent).

2. How We Use Your Information

We use your data to:

  • Provide our AI admin setup and support services.

  • Communicate with you about your enquiry, setup, or subscription.

  • Improve our services and website.

  • Comply with legal obligations.

We do not sell your data to third parties.

3. Sharing Your Information

We only share your information with:

  • Trusted service providers (e.g., scheduling, payment, or AI platforms) required to deliver our services.

  • Legal or regulatory bodies if required by law.

All third-party tools we use are business-grade platforms with their own privacy protections.

4. Data Storage & Security

  • Your data is stored securely on trusted platforms and protected from unauthorized access.

  • Access is restricted to SureSupport.ai staff and contractors on a need-to-know basis.

  • We retain personal data only for as long as necessary to provide services or meet legal requirements.

5. Your Rights

Under GDPR (and similar laws), you have the right to:

  • Access the data we hold about you.

  • Request corrections or updates.

  • Request deletion of your data.

  • Withdraw consent to processing.

  • Complain to a data protection authority if you believe your rights are not respected.

6. Cookies & Tracking

Our website uses cookies and analytics tools to understand visitor behaviour and improve performance. You can control cookie settings in your browser.

7. Contact Us

If you have questions about this policy or your data, please contact us.